Has insurance become too reliant on technology?
Technology is a necessity of the modern business world, especially in insurance. The efficiencies, cost savings, data and business insight that technology can provide will make us better as an industry and help us all to grow.
Are Chatbots and AI Threats to Insurance Agents?
While chatbots and AI are instantly scalable, they still have limitations — for instance, some edge case scenarios still require interventions from human service agents. The other disadvantage is the lack of a genuine human connection.